Shipping
Golden Olive Oil currently ships throughout the 50 United States and the District of Columbia from our facility in Northern California.
Though it isn’t required, we prefer to ship to physical addresses over P.O. Boxes and may reach out to you to request a physical address for logistical reasons.
We currently do not ship internationally or to APO/FPO addresses. We are not responsible for packages that are shipped to international re shippers once the initial delivery has been made.
HOW WE SHIP
We ship to all 50 United States and the District of Columbia using the United States Postal Service (USPS).
Orders typically have a 1-3 business day timeline for picking and packing, however, this timeline may be extended after a sale or during peak shopping periods.
INCORRECT ADDRESSES
No matter the service level selected, shipping address accuracy is important. Any customer who submits incorrect shipping address information will be subject to any change or return fees set by the carrier. We will not reship an order or subsequent orders until due fees are paid.
If you notice you made a mistake on a recent order please email oliveoil@goldenoliveoil.co ASAP to request a change. If the package is still in our fulfillment facility we will make the change free of charge.
GENERAL SHIPPING TIMES
Once an order ships via USPS it takes between 2 to 7 business days to arrive at to your address.
Returns
Customer satisfaction is our top priority. If you're not satisfied with your product, you may request an exchange or refund within 7 calendar days from the date of delivery. We will provide a return label, and refunds will be issued based on the condition and quantity of the returned product(s), as outlined below:
For a full refund, items must be returned in their original packaging, unopened, and with all seals intact.
For orders placed in error, refused deliveries, or unclaimed returns, a $10 restocking fee will apply if returned within the 7-day period.
If opened or product is used we will not be able to provide a refund.
If 7 days have passed since the return label was issued and tracking shows no movement indicating the item has entered the mail stream, the return will be cancelled, and no refund will be processed.
Refunds are issued to your original payment method once we receive and inspect the returned product.
Damages
For product that has been damaged during transit, send an email with a description of the damage to oliveoil@goldenoliveoil.co. To expedite a resolution to your issue, in your email please include photos of the damaged product, interior packaging, and the shipping box with label visible.
